Superior Vision Ranks Highly in J.D. Power and Associates Study
Sacramento firm receives highest marks in customer service factor, second-highest overall customer satisfaction ranking
Contact: Karen O'Brien
Vice President, Account Management and Marketing
Email: kobrien@superiorvision.com
Sacramento, CA – February 16, 2007 – Superior Vision, the nation’s premier managed vision care provider, received the highest marks within the
customer service factor of the J.D. Power and Associates 2006 National Vision Plan Member Satisfaction StudySM. Making its debut in the 2006 study,
Superior Vision received the second-highest ranking for overall customer satisfaction among the eight plans ranked.
Superior Vision is excited by their first-year results. “We are thrilled that a third-party study of this nature mirrors our internal commitment to setting
the gold standard for superior service,” stated Rick Corbett, president and CEO of Superior Vision. “We’ve aligned our organization around offering superior
service with every interaction and that clearly shows up in the results we’re seeing here and elsewhere,” he continued.
According to a recent study released by J.D. Power and Associates, vision plan members crave greater benefits, broader networks, and increased service levels.
Mr. Corbett also sees these factors as important in a maturing marketplace. “We’re constantly enhancing our offerings to provide superior value to our members.
In addition to providing top-notch customer service, we’re continuing to enhance our coverage and plan options, offering extended discounts for things like frame
and lens upgrades – and even elective procedures like corrective and cosmetic surgery,” said Mr. Corbett.
“People crave both quality and convenience. It can be a challenge to deliver both while not letting one compromise the other, and we’re up to that challenge,”
Mr. Corbett stated. Superior Vision’s continually-expanding network, the largest most diverse nationwide, offers members convenient access to multiple retail and same-day
locations, in addition to specialized care from in-network opticians, optometrists, and ophthalmologists. Through the www.superiorvision.com web site, members can
find local providers, manage their benefits, learn about healthy vision, and even order contact lenses. According to Mr. Corbett,
‘Our Members, Our Mission’ is more than just our tagline. It’s our commitment to our members healthy vision.”
About Superior Vision
From their headquarters just outside Sacramento, California, Superior Vision has continued to set the standard as the leader in the managed care vision market since 1993.
Superior Vision markets vision plans in multiple sectors, including public, private, education, associations, and others. With an unrivaled provider network nationwide, Superior Vision has millions of members and thousands of clients, including some of the most recognized names in country. The company has a strong
presence in the small, medium, and large-group market. For more information, please visit www.superiorvision.com
About J.D. Power and Associates
Headquartered in Westlake Village, Calif., J.D. Power and Associates is an ISO 9001-registered global marketing information services firm operating in key business sectors
including market research, forecasting, consulting, training and customer satisfaction. J.D. Power and Associates can be accessed through the Internet at
www.jdpower.com
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