Three Easy Steps
The most common use of vision plan benefits consists of the following three steps:
- Obtain an eye exam from the provider of your choice
- If corrective lenses are needed, select your new frames and lenses
- Start seeing more clearly!
Here are some frequently-asked questions about using your benefits:
- How often can I use my insured plan benefits?
- Do I need to show my I.D. card to the provider to receive my insured benefits?
- Do my covered dependents need to have I.D. cards?
- Can my covered dependents use my personal identification number to receive insured benefits?
- Do I need to obtain an authorization form or voucher prior to receiving services?
- Do I need to call Superior Vision to tell them that I want to use my vision benefit?
- Do I need to take any forms with me to the provider?
- How do I get my benefit when using an out-of-network provider?
- Does the Superior Vision Plan have a Web Site?
How often can I use my insured plan benefits?
Your exam, lens, and frame benefits vary based on your plan type. Please contact your HR Department or refer to your plan documents for more information.
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Do I need to show my I.D. card to the provider to receive my insured benefits?
The I.D. card is to assist the provider in identifying you and the plan under which you are covered. It is recommended that you show the provider your I.D. card, however, you can receive services without the I.D. card. Simply identify yourself as a Superior Vision Plan member with proper personal identification, personal identification number, and the name of your employer.
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Do my covered dependents need to have I.D. cards?
No, to use the Superior Vision Plan benefits it is not necessary for dependents to have personal I.D. cards. They can use the member's I.D. card.
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Can my covered dependents use my personal identification number to receive insured benefits?
Each person receiving benefits should have their own personal identification number to give the provider. However, services can be provided with the plan member's number if the dependents number is not available.
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Do I need to obtain an authorization form or voucher prior to receiving services?
There are no vouchers or pre-authorization forms to obtain prior to receiving services. See instructions listed for out-of-network procedures.
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Do I need to call Superior Vision to tell them that I want to use my vision benefit?
When using an in-network provider, it is not necessary to notify Superior Vision prior to receiving services. See instructions listed for out-of-network procedures.
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Do I need to take any forms with me to the provider?
There are no forms to give to the provider.
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How do I get my benefit when using an out-of-network provider?
- First, call Superior Vision Customer Service at 800-507-3800 and get an authorization/eligibility number.
- Second, see your provider and pay for your examination and/or materials. You do not pay the out-of-network provider a co-pay.
- Third, place in an envelope your original itemized billing or receipt, describing all of the services and materials that were provided to you, along with your name and address and the authorization/eligibility number you received from Customer Service. Mail to Superior Vision Services, Inc., P.O. Box 967, Rancho Cordova, CA 95741.
- You will be reimbursed according to the schedule of allowances for out-of-network
services, less any required co-pays.
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Does the Superior Vision Plan have a Web Site?
Yes, you will find the Superior Vision Plan Web Site at www.superiorvision.com. Information you will find on the Web Site includes your plan design information, dependent coverage and current provider location listings with mapping access.
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