Business Hours

Group Plan Customer Service Hours

Monday - Friday: 5:00am - 6:00pm Central Time

Saturday: 8:00am - 1:30pm Central Time

Sunday: Closed

Health Plan Member Services Hours

Monday - Friday: 6:00am - 6:00pm Central Time

Saturday: Closed

Sunday: Closed

*Please call the specific service center associated with your plan.
For assistance with a Group Plan, call 800.507.3800.
For questions about a Health Plan, call 800.879.6901.


2015 Holiday Schedule

In observance of holidays throughout the year, we have made the following modifications to our standard business hours listed above so that our associates can enjoy the holidays.

January 1 – New Year’s Day
Closed

January 19 – Martin Luther King Day
Closed

May 23 (Saturday) – Group Plan Customer Service is open regular hours

May 25 – Memorial Day
Closed

July 3 – Day Before Independence Day
Closed

July 4 – Independence Day
Closed, including Group Plan Customer Service

September 5 (Saturday) – Group Plan Customer Service is open regular hours

September 7 – Labor Day
Closed

November 25 – Day Before Thanksgiving
Group Plan Business Office and Customer Service Close at 5:00pm Central Time
Health Plan Business Office and Member Services Close at 2:00pm Central Time

November 26 – Thanksgiving
Closed

November 27 (Friday) – Day After Thanksgiving
Business Offices are Closed
Group Plan Customer Service is open 9:00am to 4:00pm Central Time
Health Plan Member Services is open 6:00am to 3:00pm Central Time

November 28 (Saturday) – Group Plan Customer Service is open regular hours

December 24 – Christmas Eve
Group Plan Business Office and Customer Service Close at 4:00pm Central Time
Health Plan Business Office and Member Services Close at 1:00pm Central Time

December 25 – Christmas
Closed

December 26 (Saturday) – Day After Christmas
Closed

December 31 – New Years Eve
Group Plan Business Office and Customer Service Close at 5:00pm Central Time
Health Plan Business Office and Member Services Close at 2:00pm Central Time