We are currently working through some technical issues impacting our service operations. Please note our systems will not be available until this evening. We apologize for this inconvenience.

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Are you looking for member, client, or provider support?
Have a general inquiry?

We offer several ways to get in touch with us.

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Member Services

There are many tools available to members on the website 24/7. Just log in with your member ID to get started.

Live support:1 (800) 507-3800
TTY: 711
 Monday – Friday: 8AM – 9PM (ET)
Saturday: 11AM – 4:30PM (ET)
Automated support:24/7

Health Plan Customer Service

1 (800) 879-6901
TTY: 711
Monday – Friday: 8AM – 9PM (ET)

Provider Relations

There are many tools available to eye care professionals on the website 24/7. Just log in with your ID to get started.

For general inquiries, authorizations, and order placement, you can contact us:
1 (877) 235-5317
Monday – Friday:  8AM to 9PM (ET)
Saturday: 11AM to 4:30PM (ET)

Corporate Headquarters

881 Elkridge Landing Road
Suite 300
Linthicum Heights, MD 21090
Phone: (410) 752-0121
Toll-free: 1 (800) 243-1401
Fax: (410) 752-8969
TTY: 711

Report Fraud, Waste, Abuse or Compliance Concerns

To anonymously report fraud, waste or abuse or compliance concerns, please send a message by calling 1 (888) 211-4384 or visiting lighthouse-services.com/versanthealth.

For Privacy-Related Inquiries

Mail: Privacy Office, PO Box 1416, Latham NY 12110
Email: SuperiorVisionPrivacy@versanthealth.com
Phone: 1 (800) 571-3366
Fax: 1 (866) 999-4640

2024 Holiday Hours

January 1 – New Year’s Day (Observed)
Business offices are closed
Group plan customer service is closed
Health plan customer service is closed

January 15 – Martin Luther King day
Business offices are closed
Group plan customer service is open 10:00AM to 7:00PM EST
Health plan customer service is closed

May 27 – Memorial day
Business offices are closed
Group plan customer service is closed
Health plan customer service is closed

June 19 – Juneteenth
Business offices are closed
Group plan customer service is closed
Health plan customer service is closed

July 4 – Independence day
Business offices are closed
Group plan customer service is closed
Health plan customer service is closed

September 2 – Labor day
Business offices are closed
Group plan customer service is closed
Health plan customer service is closed

November 28 – Thanksgiving
Business offices are closed
Group plan customer service is closed
Health plan customer service is closed

November 29 – Day after Thanksgiving
Business offices are closed
Group plan customer service is open 10:00AM to 7:00PM EST
Health plan customer service is closed

December 24 – Christmas Eve (Observed)
Business offices are closed ½ day
Group plan customer service is closed ½ day
Health plan customer service is closed ½ day

December 25 – Christmas (Observed)
Business offices are closed
Group plan customer service is closed
Health plan customer service is closed

December 31 – New Year’s Eve (Observed)
Business offices are closed ½ day
Group plan customer service is closed ½ day
Health plan customer service is closed ½ day

January 1, 2025 – New Year’s Day (Observed)
Business offices are closed
Group plan customer service is closed
Health plan customer service is closed

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Superior Vision is a product offering from Versant Health, a company forged from the experience of two leading vision care plans. To proceed with learning more about Versant Health, please click on the button below.